Creativebug’s Website Privacy Policy - Enterprise Users

Creativebug, LLC
Privacy Policy - Enterprise Users


Welcome to the network of websites and applications.This Privacy Policy –Enterprise Users, is intended to inform you of our policies and practices regarding our use and disclosure of the information that you submit to us, and the information that we collect from you through our web site and our applications, including mobile applications.

This Privacy Policy –Enterprise Users, applies to members and patrons of any organization that has contracted with Creativebug to provide the services to its patrons and members at no cost to its patrons and members. If you are an individual subscriber to Creativebug who has paid for your own subscription, or if you are an individual who has received a gift subscription, then this policy does not apply to you. A separate privacy policy applies to individual subscribers.

Whenever we use the words “we” or “us” or “Creativebug,” we are referring to Creativebug, LLC (doing business as Creativebug™), and to our affiliates and parent companies, including Jo-Ann Stores, LLC. Whenever we use the words “our web site,” we are referring to our applications and to

This Privacy Policy is divided into the following sections:

  1. Definitions
  2. Consent
  3. How We Collect Personal Information
  4. How We Use Personal Information
  5. Our Disclosure of Your Personal Information
  6. Advertising
  7. Social Network Widgets
  8. Testimonials and Affiliate Program
  9. How You Can Stop Receiving Communications
  10. Information From Children Under 13
  11. Links to Other Web Sites
  12. Security
  13. Your California Privacy Rights
  14. Questions about this Privacy Policy
  15. How to Access or Correct Personal Information or Opt Out of Marketing and Advertising
  16. Revisions to the Privacy Policy

1. Definitions

“De-identified Information”means information that is no longer associated with you, or linked to your Personal Information (as defined below). De-identified Information does not reference the identities of individual persons.

“Cookies”are small pieces of information that a web site, including our web site, sends to your computer or to your mobile device while you are viewing a web site. Cookies are alphanumeric identifiers that are placed onto your computer’s hard drive. Cookies identify your computer so that we can recognize you the next time you visit us. Cookies help us remember your preferences and collect technical information about your use of the Services. We use both session Cookies (which expire after you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personalized and interactive experience on our web site. Persistent Cookies can be removed by following your Internet browser help file directions. If you choose to disable Cookies, some areas of ourweb site may not work properly.

An “Internet protocol address”or “IP Address”is a number that is automatically assigned to your computer when you use the Internet. In some cases, your IP Address stays the same from browser session to browser session, but if you use a consumer internet service provider, your IP Address probably varies from session to session. We track IP Addresses in conjunction with session Cookies to analyze our web page traffic flow and also to identify the location of the computer.

“Personal Information” is information about you that is linked to you as an individual, such as your name, postal address, email address, phone number, credit card number and expiration date, account username and log-in password to our web site. Personal Information does not include technical information such as unique device identifiers, randomly assigned unique identifiers in cookies, mobile device name, or IP addresses.

“Services” means the various services available on our web site.

2. Consent

Our web site is maintained in the state of California in the United States, and by submitting your Personal Information to us, either through our web site, or by other means, you are agreeing to the collection and storage in the United States of your Personal Information.

When you submit Personal Information to us, it means that you have agreed to this Privacy Policy, and that you expressly consent to the use of your Personal Information according to this Privacy Policy.

Please note that your Personal Information may be used by Creativebug in the country where it was collected, as well as in the United States, where laws regarding the use of Personal Information may be less strict than the laws in your country.

3. How We Collect Personal Information

We (or our partners, on our behalf) collect and keep Personal Information that you submit to us voluntarily to our web site in the following ways:

  • When you register and set up an account on our web site, we collect your name(or first initial and last initial), password, and email address.
  • We maintain a record of the classes you have watched.
  • If you voluntarily post materials on our web site with your Personal Information, we may post that Personal Information, and we may link your postings with other personal information (e.g., your account with us) for the purposes described in this Privacy Policy.
  • When you contact us by email, we collect your name, email address, and any other information contained in the email that you send us.
  • When you call, email or chat with our customer service, we may collect all or some of the following: name, email address, telephone number(s),and other information that you provide during the interaction.

On our web site, we (or our partners, on our behalf) also collect other information from you automatically, through the use of technology, without you taking steps to submit that information, in the following ways:

  • As you navigate our web site, we collect information including your IP address, location of device, browser type, domain names, access times, operating system, other device identification information, and navigational and clickstream data that shows what pages are visited and how long various features are used.
  • We also use Cookies (described in Section 1, “Definitions”), pixels, and navigational data like uniform resource locators (URL) to collect information regarding the date and time of your visit, the classes that you searched and viewed, and the other resources on our web site that you used or visited.
  • When you access our web site from mobile devices (such as smart phones or tablets), we collect information including access times, the operating system, the classes for which you searched and viewed, and the other resources on our web site that you used or visited.

4. How We Use Personal Information

We may use the information described in this Privacy Policy for any or all of the following purposes:

  • to establish user accounts;
  • to administer and run our web site;
  • to help identify you if you lose your password and to help you find information on our web site;
  • to comply with legal requirements.

Personal Information that we collect from a particular browser or device, including a mobile device, may be used with another computer or device that we have linked to the original browser or device, including a mobile device, on which such Personal Information was collected.

We may use De-identified Information to analyze request patterns and usage patterns across our web site.

5. Our Disclosure of Your Personal Information

We share your usage history (on an aggregate, non-individual basis) with the enterprise (i.e., library system) under whose master account the Services were used.

Regardless of any choices you make regarding your Personal Information, we may disclose your Personal Information if we believe in good faith that disclosure is necessary to (a) comply with laws or to respond to subpoenas or other judicial orders served on us;(b) to protect and defend the rights or property of Creativebug, our affiliates or third parties;(c) to enforce the Terms and Conditions of Use of our web site and this Privacy Policy; (d) to prevent imminent harm; or(e) if we find that your actions on our web site violate any laws, or any of our usage guidelines.

We may disclose Personal Information to any company that buys our business or assets. The purchaser will assume the rights and obligations regarding your Personal Information as described in this Privacy Policy.We may transfer your Personal Information to a successor company in the case ofa merger, acquisition, bankruptcy, or other sale of all or a portion of our assets or stock.

6. Advertising

If you receive advertisements, email, direct mail, or other promotional communications from us, you will have the opportunity to “opt-out”by following the “unsubscribe“instructions in the email you receive, or by contacting us directly. If you have submitted your email address to “unsubscribe,”please note that you may continue to receive emails for a time while our system updates your request. You also may use the “Contact Us”page on our website.

7. Information from Children Under 13

We do not intentionally gather Personal Information about visitors to our web site who are under the age of 13. If you learn that your child under age 13 has provided our web site with his/her Personal Information, please contact us and we will attempt to disable that information.

8. Security

Our web site has implemented electronic means of protecting your Personal Information. Even though we have taken steps to ensure that your Personal Information is not accessed, used, or disclosed by unauthorized persons, you should know that we cannot fully eliminate all security risks.

You are responsible for maintaining the confidentiality of your password. Do not share it with others. Creativebug will not ask you for your password. If you need a new user name or password, we may require you to follow certain security procedures (such as providing us with certain Personal Information or correctly answering security questions). If satisfied with your answers, we will generate a new user name and password and send it to your email. You may never use another person’s account without permission. When creating your account, you must provide accurate and complete information. You are solely responsible for the activity that occurs on your account. You agree to notify Creativebug immediately of any suspected or known unauthorized use of your account. Creativebug will not be liable for losses caused by any unauthorized use of your account.

9. Your California Privacy Rights

Under Section 1798.83 of the California Civil Code, residents of California have the right to request from a business, with whom the California resident has an established business relationship, certain information with respect to the types of personal information the business shares with third parties for those third parties’direct marketing purposes, and the identities of the third parties with whom the business has shared such information during the immediately preceding calendar year. To exercise your rights, you may make one request each year by emailing us at with “Request for California Privacy Information”on the subject line and in the body of your message. Be sure to provide in the request sufficient information to properly identify yourself.

10. Questions About this Privacy Policy

If you have questions regarding this Privacy Policy, please contact us at:

Creativebug, LLC
c/o Jo-Ann Stores, LLC
Attn: Senior Legal Counsel
5555 Darrow Road
Hudson, OH 44236

Email to:

11. How to Access or Correct Personal Information

If you would like to modify your personal information, please log onto your account by clicking the “Login”link on the website. Registered users may modify their privacy settings, and may correct, modify and update their personal information at any time by logging into their account and making their desired changes. Registered users may also “un-register”or ask that your information be deleted, in which case we will remove you from our list of registered users, but we reserve the right to retain Personal Information until we determine there is no potential need for it. We may also retain Personal Information to resolve disputes, troubleshoot problems and enforce our Terms and Conditions of Use. In addition, it may not be technologically possible or feasible to remove each record of the information you have provided to us. A copy of your Personal Information may exist in a non-erasable format that will be difficult or impossible for us to locate. Information may also persist in backup copies.

Except in limited circumstances governed by law, you may obtain access to and have your Personal Information in our records corrected. In addition, upon request, you may have your Personal Information opted-out of future marketing and advertising efforts by us. A request for access, correction or opt-out must be made in writing to the address provided in Section 10.

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12. Privacy Policy Updates

This Privacy Policy is subject to revision and changes at any time in our sole discretion. If you object to any changes, you must stop visiting our web site. Your continued use of our web site, will indicate your acknowledgment of the changes and agreement to be bound by the provisions of this Privacy Policy, as revised.

This Privacy Policy – Enterprise Users, was issued in October 2019.